Customer Support Agent

A company is looking for a Customer Support Agent to handle outbound calls to healthcare organizations.

Key Responsibilities

Make 50-100 outbound calls daily to verify provider details and gather operational information

Follow structured workflows to collect required data and schedule follow-up calls as needed

Enter accurate notes into the CRM and maintain data accuracy across all interactions

Required Qualifications

1+ year of experience in a call center, healthcare operations, customer support, or similar role

Comfortable with high-volume outbound calling and repetitive workflows

Highly organized, reliable, and detail-oriented

Ability to follow scripts and structured processes while engaging naturally

Experience in healthcare organizations or related fields is a plus but not required