Customer Service Associate - Remote

QleenPhoenix, Arizona, United States

30+ days ago

Job type

Full-time

Remote

Job description

Qleen makes it easy for homeowners to automate their chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance.

With our fully vetted service providers, super-easy online booking application, and A+ customer service team, Qleen makes it easy for customers to manage their household work.

We are looking to grow our customer service and service provider service teams.

You might be the customer service team member we need if you are the following :

Detailed : You are thorough in your work and with tracking progress on your tasks
Self Managing : Can work with little to no supervision
Ready & Willing : Can take on interesting and uncommon customer service issues
Computer Skills : Able to work with applications you haven't seen before and know how to troubleshoot common computer issues
Quality : You are always professional, efficient, consistent, and honest to your co-workers and to yourself

What You Will Be Doing

You will be the first point of contact in our call center answering incoming calls from customers and Service Providers.

Respond to customer emails, texts, and web chat inquiries.

Help customers with bookings, including booking a service, canceling, and rescheduling.

Help Service Providers with questions or issues regarding Work Orders and policy questions.

Help customers and Service Providers troubleshoot software issues

Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

Skills Needed

Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern

Able to handle incoming phone calls from customers without getting nervous

Track multiple issues at the same time

Ability to troubleshoot software malfunctions

Able to work efficiently on a remote-based team of co-workers

PLEASE NOTE : This is a remote job, but only available for residents of Arizona

Required

A computer and quiet place to work

A good internet connection

Must be a resident of Arizona

Compensation Pay Range

17.50 to $20.50 / hr

Based on experience

Health Insurance Benefits available

Paid Time Off

You can learn more about us at www.qleen.com .

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Customer Service Associate • Phoenix, Arizona, United States

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