Director of Operations

Job Responsibilities

The daily work of the Director is to :

• Oversee Human Resources Supports
• Work with our contracted PEO to ensure routine implementation of effective HR procedures.
• Work with executive leadership to ensure effective coaching, management supervision, and performance evaluation practices are in place.
• Work with executive leadership to ensure job descriptions, personnel policies, and practices are current and accurate.
• Oversee Financial Systems
• Interface with our contracted accounting firm, to support accounting procedures and systems.
• Facilitate payroll and ensure benefits are processed as necessary.
• Work with executive leadership in the development of budgets and management of audits.
• Process accounts receivable and payable, including invoicing and depositing checks.
• Oversee Facilities Operations
• Work with designated staff to ensure basic office systems and routines are functioning efficiently and that we are in compliance with all safety guidelines.
• Evaluate and manage relationships with vendors, including landlord, office equipment, technology, and building services.
• Manage the maintenance of office equipment to ensure that contracts are up to date and that machines are running properly.
• Manage operations overhead budget including office hardware, supply orders, and building management contracts.
• Ensure overall supplies and office materials are effectively managed and procured.
• Serve as the primary liaison for building maintenance, office space, and janitorial service.
• Manage the company calendars for the conference and training rooms.
• Manage employee and departmental directories, including staff phone directories, alarm codes, building keys, and parking passes.
• Manage room rentals by reviewing requests, space preparation, communication, and hosting.
• Oversee Information Technology (IT) Services and Supports
• Provide strategic leadership in partnership with CNM IT contractor to ensure the ongoing planning for and implementation of IT infrastructure improvements.
• Oversee support infrastructure for staff in the use of IT services.
• Guide training and implementation of IT services and systems, including staff behavior and training aligned with CNM policies.
• Troubleshoot audio / video and technology issues with CNM staff.
• Track monthly contract usage with the IT Firm.
• Coordinate centralized phone system and building security alarm services.
• Oversee CNM Member Database (Civi CRM)
• Work with CNM’s vendor for database development to report and manage bug fixes, system enhancements, and improvements, as well as coordinate training for CNM staff.
• Manage database improvement budget.
• Curate staff and member requests and feedback for the database and accompanying processes.
• Coordinate with appropriate staff on front-end database improvements that require website enhancements.
• Set standards for data entry for all staff working in the database, including coordinating ongoing continual data clean-up.
• Work with appropriate CNM departments to ensure Civi CRM functions with other CNM systems and supporting infrastructure of the organization.
• Other member database tasks as needed.
• Participates as a full member of the CNM team, adhering to and exemplifying our core values.
• Attends all CNM events as assigned.
• Performs all other duties as assigned.

Qualifications

Education and Experience

• Bachelor’s degree required or master’s degree (preferred) in a related field.
• Minimum 5-7 years of experience working in nonprofit organizations with at least 3 years directing a key operations function.

The most competitive candidates will demonstrate :

Knowledge

• Knowledge of nonprofit business models, including what a quality nonprofit membership organization delivers (best practices), nonprofit recruitment strategies and engagement strategies, and growth strategy models
• Knowledge of database management, and understanding of the CNM business infrastructure, programs, and services
• Solid understanding of the nonprofit industry
• Knowledge of nonprofit finance practices and functions, including budgeting and basic accounting
• Knowledge of HR practices and functions
• Knowledge of IT services and supports

Skills

• Excellent project management and budgetary skills
• Excellent interpersonal skills including the ability to interact with CNM nonprofit agency members as well as comfort around higher management
• Excellent vendor management skills
• Excellent problem solver, process management, team approach, and solutions-focused

Abilities

• Ability to work with staff to build system improvements and support their implementation of systems.
• Ability to design and lead project plans for system improvement and implementation.
• Ability to maintain confidentiality with sensitive information.

Competencies

• Problem-solving, process management, team approach, communication (written and oral), customer-focused, negotiation, and solutions-focused.
30+ days ago