Director of Operations - Membership
Position Overview : We are seeking a strategic and results-driven Director of Operations to oversee our multi-site operations and ensure the seamless delivery of membership-based services.
The Director of Operations will play a pivotal role in driving operational excellence, optimizing efficiency, and enhancing the overall member experience across all locations.
Responsibilities : Operational Leadership : Provide strategic direction and leadership to ensure the effective operation of all sites, including membership management, facility maintenance, and service delivery.
Process Improvement : Identify opportunities to streamline operations, optimize processes, and improve efficiency to drive cost savings and enhance productivity.
Quality Assurance : Establish and maintain quality standards and ensure compliance with company policies, procedures, and regulatory requirements across all locations.
Team Management : Lead and develop a high-performing operations team, providing guidance, coaching, and support to drive performance and achieve operational objectives.
Member Experience : Drive initiatives to enhance the member experience, including developing and implementing service standards, training programs, and feedback mechanisms.
Financial Management : Collaborate with finance and accounting teams to develop and manage operational budgets, forecast expenses, and monitor financial performance.
Vendor Management : Oversee vendor relationships and contracts, negotiate terms, and ensure vendor performance meets company standards and expectations.
Risk Management : Identify and mitigate operational risks, implement controls, and develop contingency plans to ensure business continuity and minimize disruptions.
Continuous Improvement : Drive a culture of continuous improvement, innovation, and excellence, fostering a collaborative environment focused on achieving operational excellence and exceeding member expectations.
Collaboration : Work closely with cross-functional teams, including marketing, sales, customer service, and technology, to align operational strategies with business goals and objectives.
Qualifications : Bachelor's degree in business administration, operations management, or a related field; MBA preferred.
5+ of progressive experience in multi-site operations management, preferably in a membership-based organization. Strong leadership skills with a proven track record of building and leading high-performing teams.
Excellent analytical and problem-solving abilities, with a focus on data-driven decision-making and process improvement.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
Strategic mindset with the ability to translate business goals into actionable operational plans and initiatives. Proven ability to manage complex projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Experience working with membership management systems or CRM platforms is a plus. Powered by JazzHR
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