The Lead Technician is responsible for improving repair quality and warranty consistency throughout the Altaquip network to provide a consistently high level of service quality and technical proficiency / productivity.
The Lead Technician will achieve these requirements by supporting training and development of new technicians, standardized repair processes, processes / accountability, leading / teaching in-depth repair training for products repaired by Altaquip, and warranty repair consistency.
The Lead Technician will report to the Service Center Manager and communicate often, as a subordinate, with the Technician Training Manager.
Responsibilities
- Meet / exceed all service requirements and repair quality consistency to provide an outstanding customer experience.
- Meet / exceed all technician productivity (UPH) and cost per unit financial targets.
- Achieve required technician certification achievement (EETC, etc) through improved education and follow-up.
- Achieve increased warranty repair quality and consistency.
- Responsible for supporting the Technician Training Manager by training and mentoring lower lever techs at the service center.
- Collaborates with the Technician Training Manager to make sure all technicians are made aware of flash communications.
- Communicates with OEM’s to provide quality feedback.
Other Responsibilities
Other duties as assigned
This job description is not meant to be a complete listing of all duties and responsibilities. Anyone in this role must be flexible and able to address additional areas as directed.
Knowledge and Skills Requirements
- Excellent communicative and teaching skills.
- Vast knowledge of small gasoline engine repair and electromechanical repair required.
- Must obtain OEM service and EETC certifications.
- Ability to work in fast paced environment.
- Walks, stands, bends, squats during entire shift.
Lead Low Voltage Technician
Assist in developing Technicians to complete all the tasks and responsibilities of a Lead Technician. Working as a member of a project team, the Lead Technician is primarily responsible for enhancing over-all job site productivity and ensuring high-quality work. Proactively lead teams of 3-5 Technic...
Lead Environmental Services Technician - Pineville (Full Time) 2nd Shift
Provides leadership to staff aides and floor crew in the absence of the department supervisor. ...
Lead Environmental Services Technician - Pineville (Full Time) 2nd Shift
Provides leadership to staff aides and floor crew in the absence of the department supervisor. ...
Lead Environmental Services Technician - Pineville (Full Time)
Atrium Health is seeking a full-time Environmental Services Technician. ...
Lead Automation Technician
Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership N...
Contents Lead Technician
We are searching for a contents lead technician to train and develop our current contents packout and restoration associates. Leadership experience in contents packout and restoration process. ...
Maintenance Technician Lead
The Maintenance Technician Lead is responsible for ensuring resident maintenance issues are addressed timely and professionally as well as managing and coaching Maintenance Technicians. Onboard new Technicians and train existing Technicians to improve skills and productivity. This position reports d...
Audiovisual Lead Technician (Residential)
We're currently seeking an Audiovisual Lead Technician to join our client's team at a Residential High-End Audiovisual & Home Automation Integrator. ...
Lead AV Technician
Anistar is seeking an experienced audio-visual service technician for our client in Charlotte, NC. Our client is one of the leading Audio Visual/Technology integrators in the United States. Demonstrate job site leadership. Mentor less experienced technicians. ...
Technician, Lead Behavior Modification 24-25 SY
Also provides leadership, support, and training to district behavior modification technicians (BMTs)/behavioral support staff. ...