Customer Service Representative

Job Description

Job Description

Description :

Position Purpose Section

Responsible for providing customer service, ensuring that our customers receive the highest level of support and satisfaction. This role requires strong service abilities, excellent communication skills, and a passion for delivering exceptional customer experiences.

Essential Job Functions Section

Responsibilities

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

Customer Support

• Serve as the primary point of contact for customers via phone, email, chat, and other communication channels.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Assist customers with placing orders, processing returns, and resolving billing issues.

Product Knowledge

Problem Resolution

Relationship Building

Administrative Tasks

Requirements : Qualifications

Physical Demands

Nature of Supervision

Work Environment

Program and Benefits Section

Full-time team members enjoy the following :

Programs and benefit eligibility will vary based on average hours worked and length of service.

$18.00-$20.00 per hour DOE / DOQ

Subject to change depending on State / City / County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to : race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.

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