Contact Center Operations Manager

A company is looking for a Manager, Contact Center Operations.

Key Responsibilities

Build and sustain a high-performance culture by setting clear goals and enforcing accountability

Work with team leads to elevate agent performance through structured coaching and feedback

Own day-to-day execution of sales and service teams, aligning priorities with strategic goals

Required Qualifications

2+ years of experience managing a similar sized team in a high-volume contact center

Demonstrated ability to manage through others and hold them accountable for performance

Experience using data to diagnose issues and implement operational changes

Track record of driving performance by managing inputs, not just outcomes

Comfort working across onshore and offshore teams in a tech-forward environment