Strategic Account Manager - Government Programs (Medicare / Medicaid)

Strategic Account Manager Government Programs

Location : Washington D.C., Virginia, or Florida (Remote Role)

At SafeRide Health, we are redefining access to care for Americas most underserved populations. As a Strategic Account Manager Government Programs, youll play a pivotal role in managing and expanding our partnerships with health plans focused on Medicare Advantage, Dual Special Needs Plans (DSNP), and Medicaid. Youll serve as a consultative partner to our clients, helping them achieve key performance and compliance outcomes while ensuring SafeRides operations align with evolving regulatory and member needs.

This is a high-impact, externally facing role for someone who thrives at the intersection of client relationship management, operational excellence, and healthcare innovation. Youll be the lead orchestrator across implementation, reporting, contract oversight, and strategic account planning helping SafeRide grow and deliver on our mission of removing barriers to care for the most vulnerable.

Job Responsibilities :

• Deliver excellent client experience and lead data-driven conversations focused on how best to serve our membership in Medicare, DSNP, and Medicaid
• Serve as the ongoing client liaison and thought partner for all assigned accounts
• Lead client implementations in coordination with strategic accounts leadership and serve as a client training resource as required
• In coordination with operations management, define, implement, and oversee performance measures and operational goals for accounts
• In coordination with business intelligence and compliance, define, implement, and produce performance reporting on a regular basis with clients as mandated by Medicaid, Medicare, and local governing bodies
• Identify, address, and resolve operational and / or account-related issues
• Provide ongoing feedback regarding performance, status, and opportunities for improvement or growth to senior management
• Participate in contract management including new deals and renewals with perspective for client expectations, capabilities for data analysis and operational structure
• Responsible for developing, project managing, and implementing operations, procedures, and compliance requirements with contract in Medicare Advantage and / or Medicaid

Minimum Qualifications :

Preferred Qualifications :

Core Competencies :

Benefits :

About Us : SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.