Retail Associate

Cura360 is an exciting, fast growing and innovative health and wellness products company. Cura360 is a destination created for improving access and affordability of health and wellness products and services.

We are obsessed to deliver and ensure "affordable access to health and wellness ". We pride ourselves to ensure our customers get the best service at best prices.

We think forward by working efficiently and giving back the savings to our customers.

We have successfully developed our online marketplace and now in the next phase of growth we are building our own physical store in the Dallas area that will have wellness and medical products including Cura360’s own branded Wellness products.

The person will get an excellent opportunity to work helping customers with life-enhancing products and people with medical conditions.

Come position yourself with an innovative industry leader in a small, flat structure, fast-growing company with good earning potential and excellent growth prospects in the future.

Job Summary

This position is a hybrid role between managing Cura360 retail store and providing sales support to Cura360 inbound enquiries generated through its online marketplace.

Initially, the role will be home based and upon launch of the Cura360 store in the Dallas / Frisco / Plano area, the role will be based in the store location.

For the initial 3 months during the training period, the person will remotely. The online marketplace generates several incoming chats, phone calls and inquiries on a daily basis and these need to be converted into sales by providing excellent support and the right solutions to help the customers with their medical and wellness needs.

The key focus of the role is to provide customer support and the right solutions to convert sales leads generated from the Cura360 marketplace and from the customers visiting the Cura360 Dallas Store.

As part of the customer support team, data entry, CRM, process orders and assist on post sales customer service enquiries.

Location : Based in Dallas Area, Frisco, Plano. Allen Texas.

Key Responsibilities

• Attend to the customers visiting the Cura360 retail store (Likely to be in Frisco, Plano, McKinney area) that will have products such as mobility scooters, fitness equipment and Cura360 wellness products.
• Manage the inbound sales inquiries, phone calls, online chats by providing the required support and solutions.
• Convert sales leads that are generated by marketing campaigns, customer online inquiries, inbound customer calls, email campaigns, Facebook Leads, web chats, Amazon marketing and other partner web stores.
• Manage a sales pipeline, sales activity, and monthly business forecasting through customer interfacing activities and sales leads analysis.
• Ensure the Cura360 store is maintained, manage store inventory, and shop is kept up to the highest standard.
• Achieve monthly sales quota and maintain highest customer satisfaction level.
• Provide after sales customer service and support to customers already purchased our products.
• The role does not require to make cold calls , this person will need to make outgoing calls to follow up with the incoming customer inquiries and leads that are generated online and customers calling / visiting the store.

Requirements

As this role involves managing the Cura360 store, the person is required to work in person after first 3 months at the Cura360 Dallas location and remote work is not possible after the store opening.

• Bachelor’s Degree or diploma, at least 3 years work experience.
• A positive and outgoing personality with a passion for helping people : Must have!
• Previous experience in retail or customer service required
• Inbound customer support experience with conversion into sales especially good phone communication skills and conversation skills.
• Prior experience of selling medical and wellness would be desirable.
• Make outgoing phone calls and communicate with the customers that make incoming enquiries.
• Exhibit excellent verbal and written communication skills
• Demonstrate strong skills in Microsoft Office Suite, web-based and telephonic communication. Strong work ethic with an enthusiastic spirit, outgoing character and positive attitude;

high degree of energy, detail-oriented, self-motivated, and flexible

Benefits :

Salary : Competitive Salary plus Sales Bonus, PTO

Job Type : Initial Remote then at Cura360 store. (Cura360 Store likely in Plano / Frisco by November 2023)