Complex IT Technicians

Complex IT Technicians

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country.

Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Responsible for all Hotel Information Technology Systems, Hardware, and Infrastructure.

Essential Functions and Responsibilities

• Performs tasks necessary to ensure the efficient operation, availability and security of all user endpoints, servers, printers, UPS devices, network devices and telephony Infrastructure.
• Perform monitoring, analysis, troubleshooting, and corrective actions for O / S and application patching and Anti-Virus protection updates to all property user endpoints and servers.
• Provide support for data and telephony device connectivity to an enterprise local and wide area network. Devices to include IP telephones, printers, cameras, user endpoints, wireless access points, and servers.
• Maintains an accurate, up to date inventory of all hardware, software and licenses
• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server level endpoints.

Perform restoration on local servers to ensure data is protected and functional.

Provide support for hotel business technologies to include POS, High Speed Internet, FTG / VOD, Telephony and PMS interfaces.

Ensure maximum uptime of all equipment and services

• Maintain cleanliness and excellent condition of equipment, MDF, IDFs and work areas
• Partner with Regional IT Leadership and Corporate IT Teams
• Planning and coordination of all IT projects, preventive maintenance, and system upgrades
• Review of IT Operating and Capital Budgets
• Provisioning of user roles, rights, and access to business applications
• IT Equipment Disposal
• Ensure compliance with all Corporate Policy & Procedures and legal requirements related to Hardware & software installation, use and licensing agreements

Supportive Functions and Responsibilities

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions :

• Respond to administrative requests and responsibilities in a timely manner
• Demonstrate a proactive approach towards work activities
• Ability to work flexible schedule to include weekends and holidays
• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation :

Required :

• Knowledge of Desktop Hardware and Software Installation and Configuration
• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
• Knowledge PMS and related interfaces
• Knowledge of Retail and F&B POS Systems

Preferred :

Hand on experience with Mobile Device Support and Management

Education : 2 year College Degree

Experience : 2 years related work experience