Customer Service Specialist IChicago, IL

Customer Service Specialist I

Location : Chicago, IL

Employment Type : Full-Time

Responsibilities

• Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
• Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
• Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
• Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
• Handle customer complaints or concerns in a professional manner and provide effective solutions.
• Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
• Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
• Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
• Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.

Preferred Qualifications

The base pay range for this role is between $48,000 - $60,000 / yr, and your base pay will depend on your experiences, qualifications, and skills.