Health & Fitness Front Desk Associate- Fitness Center 2025

Department :

• Health & Fitness   Reports To : Fitness Director / Assistant Fitness Manager   Location : Capital City Club Brookhaven Fitness Center Position Summary The Front Desk Associate serves as the first point of contact for all members, guests, and visitors of the Health & Fitness Center.
• This position is responsible for delivering exceptional customer service, maintaining a welcoming environment, and ensuring smooth daily operations of the front desk area.
• The associate assists with administrative tasks, member inquiries, scheduling, and coordination of club programs and services.
• Basic Functions Greet and assist all members and guests in a friendly, professional, and courteous manner.
• Conduct fitness center facility walk-through every hour to ensure a safe working environment.  Manage front desk operations including phone calls, check-ins, and appointment scheduling.
• Maintain the cleanliness and organization of the front desk lobby area, women’s & men’s weight area along with spa, group fitness rooms and cardio area.
• Process daily transactions such as service charges, merchandise purchases, and group fitness classes.
• Support the Fitness Director and team with administrative tasks, special events and club communications.
• Ensure that all club policies, safety procedures, and service standards are consistently upheld.

Essential Responsibilities :

Qualifications Education & Experience :