Customer Service Manager - E-Commerce

E-Commerce Manager

We are seeking a motivated and detail-oriented E-Commerce Manager to oversee our online sales strategies and operations. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing, and customer service. This role is crucial for driving online sales growth and enhancing the overall customer experience. The E-Commerce Manager will collaborate with various teams to ensure that our online presence reflects our brand values and meets customer needs.

Responsibilities

• Develop and implement effective e-commerce strategies to increase online sales and improve customer engagement.
• Manage the day-to-day operations of the e-commerce platform, ensuring a seamless shopping experience for customers.
• Analyze sales data and website analytics to identify trends, opportunities, and areas for improvement.
• Collaborate with marketing teams to create promotional campaigns that drive traffic and conversions.
• Oversee inventory management, ensuring product availability aligns with customer demand.
• Provide exceptional customer service by addressing inquiries, resolving issues, and enhancing client satisfaction through effective communication.
• Conduct regular audits of the website for usability, performance, and compliance with best practices.
• Coordinate with IT and design teams to optimize website functionality and aesthetics.

Requirements

Job Type : Full-time

Benefits : Dental insurance, Flexible schedule, Health insurance, Paid time off, Vision insurance

Work Location : In person