Concentrix Customer Service / Inside Sales Rep (Concierge)(Onsite)

Customer Service / Inside Sales Rep (Concierge)

This full-time Customer Service / Inside Sales Rep position is a seasonal opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, youll connect with customers through inbound / outbound calls and online channels, delivering exceptional service and expert sales guidance.

This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Best Company Culture, and Best Companies for Career Growth awards every year? Then an on-site Customer Service / Inside Sales Rep (Concierge) position at Concentrix is just the right place for you! As a consultative Customer Service / Inside Sales Rep (Concierge), youll join an organically diverse team from 70+ countries where all members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

What You Will Do In This Role

As an on-site Customer Service / Inside Sales Rep (Concierge), you will :

• Understand and identify needs quickly and accurately
• Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
• Guide customers through the entire decision process and ensure successful transitions to tax professionals
• Follow up with leads to encourage completion of their tax filing journey
• Actively contribute feedback to help improve the Concierge program
• Deliver expert customer experiences with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include :

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with :

If all this feels like the perfect next step