Manager, Programming Team

The role

is accountable for motivating, mentoring and demonstration of being a student of the business, through communication and navigation.

What will you be doing?

• A clear understanding of project phases : requirements gathering, conceptual designs, detailed designs, fabrication, testing, commissioning, training, and support and leading a team through the lifecycle
• Point of escalation for programming. Leading a team through projects that are not meeting expectations. Motivating and directing the team to achieve the clients’ goals in an expedited manner
• Collaboration with engineering and operations leadership, accountable to ensuring programming & remote configuration team has the skills required to fulfill projects and delight customers
• Track performance of teams to drive utilization, efficiency, quality, savings and added profit
• Empower programming associates to take ownership and accountability of timely and quality deliverables
• Monitor programming standards and processes. Implementing these standards and processes in collaboration with the engineering teams, project ops, and PMO, assuring client satisfaction and profitable projects
• Lead, inspire, and mentor associates. Lead project support teams in meeting design deliverables that support all projects, with excellence
• Ensure career pathing and associated training opportunities are available for our associates
• Break down silos, build bridges amongst divergent groups, driving an inclusive one company mindset. Promote teamwork both locally and globally
• Facilitate resource sharing across territories and business units and specialties. Ensure associates are cross trained in all necessary business systems and tools
• Skills matrix planning
• Directly responsible for the quality, consistency, and efficiency of the work product.
• Implement and maintain quality control standards (organize peer reviews to ensure code and UI meet quality standards)
• Coordinate weekly in person and virtual meetings, workshops and team building events including manufacturers and vendors

Complexity :

• Directly manages individual contributors. Individual contributor roles included are Associate Programmer, Programmer & Senior Programmer.
• Reports directly to the Director of Programming & Configuration.

Decision Making Authority :

• Hire, coach, discipline, and mentor team members
• Project bid estimations for programming labor
• Timesheet approvals
• Coordination of Programmer assignments
• Proactively engage project teams to optimize project delivery
• Point of escalation
• Enforce the policies and procedures of the organization
• Responsible for preparing and tracking programming team budget

What do we require from you?

• Experience in Workplace and Digital systems engineering
• AVIXA CTS or CTS-I or CTS-D desired
• Competent in Agile and Scrum methodologies
• Detail oriented, independent, self-starter
• Exceptional time management skills with a track record for meeting deadlines
• Ability to analyze complex issues and communicate concise succinct messages
• High level of problems solving and technical troubleshooting skill desired
• Effective communicator
• Active Listening
• Team building
• Change management
• Proven conflict resolution skills
• Strong business management skills (utilization of financial and time management tools)
• Ability to identify skill assessment
• 3+ years of technical management experience desired
30+ days ago