Implementation Strategist

The Implementation Strategist will partner with district and campus leaders to support instructional initiatives that will lead to long term adoption of UWorld's College Readiness (AP, SAT and ACT) products. As a part of a data-driven customer success team, a Strategist must have an understanding of instructional design and practices and interpret result data to coach teachers. Day-to-day responsibilities include delivery of in-person and virtual events, providing implementation guidance and data-focused support, and maintaining excellent customer service. The Implementation Strategist should be customer focused, proactive, committed to outcomes, detail-oriented and possess a strong work ethic.

Responsibilities

• Support the initial and ongoing multi-year, institution-wide implementation of UWorld College Readiness learning tools for AP, SAT and ACT.
• Design in-person, remote, and online resources for faculty, instructional leaders, and institution leaders to support strong implementation of the UWorld products.
• Provide instructional and content integration support to ensure successful implementation of the UWorld products. Supports may include conducting and debriefing observational walkthroughs with faculty and administrators, modeling product usage, and customizing implementation support content.
• Assess impact and effectiveness of product implementations by analyzing usage and performance data and comparing to successful implementation models. Support the process for customer-focused discussions and regular meetings around data and implementation efficacy, areas of concern, and possible solutions to ensuring high fidelity usage of the UWorld products.
• Collects feedback and collaborates with internal stakeholders to understand upcoming content offerings and feature releases and incorporate into implementation and training programs, assets, and online supports.
• Provide pre-sales support to Sales and Marketing Teams related to training options, program-related reporting and effective implementation.
• Available to travel, throughout the United States, up to 30% of the time.

Requirements

Preferred Qualifications

Perks & Benefits :

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