Customer Success Manager - NYC

Customer Success Manager - NYC

Do you want to work on the most pressing problem of our generation at an ambitious and scrappy series A startup? If so, we'd like to hear from you. Our success is driven by the success of our customers, and we're looking for a new Customer Success Manager passionate about supporting our customers in realizing their climate goals. At CarbonChain we see the climate challenge as a transformative opportunity for the global economy, and a rewarding career opportunity for those willing to take on the challenge of a rapidly evolving market.

Decarbonizing the economy requires a granular, real-time view of where emissions come from and how they might be reduced. We've built software to automate the carbon footprinting of supply chains. Banks, traders, and manufacturers use our product to tame the complexity of international supply networks, identify the most carbon-intensive parts, and find lower-carbon alternatives. Having developed technology which is significantly ahead of competitive solutions, we are now investing heavily in market adoption.

You'll take responsibility for being a customer champion and unlocking the full potential of CarbonChain to drive value for every user. You'll be curious about discovering and solving customer problems, and enjoy working closely with the technologists who develop our product, bringing back insights from the market into what our customers and users want. Your feedback will help shape our roadmap, and you'll be supported by a crack team that loves to ship quickly and get products into customers' hands.

Responsibilities

• Being a trusted partner to strategic accounts to drive value and successful business outcomes
• Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
• Winning Executive Sponsors and cultivating Adoption Champions
• Proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
• Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
• Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
• Becoming an expert on decarbonization and the challenges we can help our clients overcome on their journey to Net Zero

Requirements

Benefits

CarbonChainer's receive a ton of great benefits, including :

CarbonChain values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.

If you think your skills and experience match what we're looking for and you'd like to join the next Climate Tech industry unicorn, please get in touch!

OTE range : $108,000 - $158,000