Call Center Representative

Job Description

Customer Service Representative I

Responsibilities :

• Responds to telephone inquiries using standard scripts and procedures.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, researches / resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Performs customer needs analysis and informs customers of services and resources available to them.
• Maintains adherence (attendance, punctuality, use of AUX time).
• All other duties as assigned
• Must have experience working in a call center.

Education / Skills / Experience Requirements :

Customer Service Representative I

Responsibilities :

Education / Skills / Experience Requirements :

Training Schedule : Monday through Friday 9 am to 5 pm for 2 weeks

After Training Schedule : Must be able to work between the hours of Monday through Friday 7 am to 5 : 30 pm and Saturday, Sunday, and holiday from 8 : 30 am to 5 : 00 pm (40-hour work week); fluctuating schedule.

Work Schedule : Will be discussed during interview