Clinical Phone Support Specialist

Job Description

Job Description

Full Time : Mon-Fri 8AM-5PM

Delivers exceptional clinical support to patients by managing a high volume of phone calls and addressing patient concerns promptly and accurately. Assists clinical office staff by offering medical guidance and supporting patient education within the scope of their training.

Key Responsibilities

• Patient Support : Responds to inbound clinical line calls, assisting patients with inquiries about medical care, treatments, follow-up care, and medications. Reviews patient information proficiently to deliver accurate medical guidance. Prioritizes and can perform multiple tasks.
• Clinical Advice and Guidance : Follows established company policies and clinical protocols. Triages calls to appropriate providers and clinical staff when necessary.
• Documentation : Records all patient interactions in the correct patient's chart within the EMR system, ensuring that patient information is current and complies with healthcare laws and regulations.
• Collaboration : Works closely with providers and clinical staff to ensure seamless continuity of care and promptly address patient needs. Attends all team meetings and mandatory in-service training / education. Adapts to changes and growth within the department and company.
• Scheduling : Schedules same-day appointments for urgent or emergency situations or triages patients to the appropriate scheduling staff for non-urgent appointments.

Professional

Legal

Core Competencies

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills.