Senior Manager, Customer Success

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com .

Were looking for an action-oriented, growth-minded senior manager with a proven track record of success to lead a Customer Success Manager (CSM) team. As a first line manager, you will coach and develop Enterprise CSMs focused on a customer segment. You will lead your team to meet their NDR targets and personal objectives. You will be responsible for developing multiple employees for promotion in this fast growing company.

You will report to our Director of Customer Success Management and work closely with our Customer Success leadership team.

What you'll do :

Manage a team of CSMs to deliver monthly and quarterly goals

Provide leadership and direction to a high-performance team including hiring, training, and pace setting

Develop specific and targeted goals for contributors on your team to help them grow and develop

Find innovative and creative ways to improve and increase performance

Develop and maintain a deep understanding of EvenUps products, services, and industry

Execute, iterate and improve on customer engagements intro calls, QBRs, renewals, roadmap demos to develop best practices that scale

Support consistent and consultative enablement and client success processes

Directly manage and resolve customer escalations

Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What we look for :

5+ years of experience in customer success

1+ year of experience in a first line manager role in Customer Success

Previous experience as a top-performing CSM or Account Manager

Proven leadership skills, people management skills

Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company

Eager for a very hands-on role, where youll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly

Highly organized, self-motivated and detail-oriented, with great follow-through on projects / tasks big and small

High integrity individual whos enthusiastic about building a great company for the long term

Ability to travel 1-2 weeks a month for client meetings or industry events, if required

Notice to Candidates :

EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( evenuplaw.com / careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no?reply@canditech.io email addresses.

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If youre interested in a role, please submit your application directly through our careers page .

If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include careers-evenuplaw.com and careers-evenuplaws.com.

Benefits & Perks :

As part of our total rewards package, we offer attractive benefits and perks to our employees, including :

Choice of medical, dental, and vision insurance plans for you and your family

Additional insurance coverage options for life, accident, or critical illness

Flexible paid time off, sick leave, short-term and long-term disability

10 US observed holidays, and Canadian statutory holidays by province

A home office stipend

401(k) for US-based employees and RRSP for Canada-based employees

Paid parental leave

A local in-person meet-up program

Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.