Sr Director of Customer Success & Renewal Management
SchooxKissimmee, FL, US1 day ago
Job type
- Full-time
Job descriptionOwn renewals and license expansion for assigned accounts, ensuring retention and growth targets are met. - Build and maintain strong, trusted relationships with customer stakeholders including executive sponsors and decision-makers. - Identify upsell license opportunities by understanding customer needs and growth projections - Manage commercial discussions related to renewals and expansions directly with customers including contracting process review, approval, and execution Manage and coach a team of Customer Success Managers / Renewal Managers. - Define KPIs (renewals, churn, NRR, customer health) and report on performance. - Build playbooks and processes to ensure consistency across the team. - Leverage AI-driven insights, automation, and customer health scoring to scale engagement and anticipate risks. - Partner with internal teams (Product, Marketing, Support) to streamline the customer experience and bring feedback into the business.
Sr Director Of Customer Success & Renewal Management
We're looking for a Sr Director of Customer Success & Renewal Management who can roll up their sleeves and lead from the front. This role is responsible for ensuring customers are successful with our platform while also driving renewals and account growth. You'll manage the customer lifecyclefrom adoption and ongoing value realization through renewal and expansionwhile leading a team that balances customer satisfaction with revenue goals.
Customer Success
- Monitor customer usage, health scores, and support trends to proactively address risks. - Develop regular check-ins, QBRs, and success plans to keep accounts aligned with business outcomes. - Escalate and resolve customer issues quickly, partnering with Support and Product teams. - Ensure customers are realizing value and achieving their desired outcomes with the platform.
Renewal Management
Team Leadership & Process
Create a job alert for this search
Sr Director Customer • Kissimmee, FL, US
Related jobs
Customer Success Manager, Public Sector.At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower compa...Show moreLast updated: 1 day ago
Enterprise Customer Success Manager - US.Sprinto is a leading platform that automates information security compliance.By raising the bar on information security, Sprinto ensures compliance, healthy...Show moreLast updated: 1 day ago
Partner Success Manager - US Remote.Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions.
And we do it through the ongoing develop...Show moreLast updated: 1 day ago
Arcadia is dedicated to happier, healthier days for all.We transform diverse data into a unified fabric for health.Our platform delivers actionable insights for our customers to advance care and re...Show moreLast updated: 1 day ago
Senior Customer Success Manager.DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success.
By providing practical, engaging learning experiences, DataC...Show moreLast updated: 1 day ago Customer Success Manager, Growth.At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to...Show moreLast updated: 22 hours ago 
Director Of Customer Experience.Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences.
It delivers premium growth, insights an...Show moreLast updated: 1 day ago
Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses s...Show moreLast updated: 30+ days ago
Senior Customer Success Manager.At CoLab, we help engineering teams bring life-changing products to the world years sooner.
Our platform is the world's first Design Engagement System (DES) - a categ...Show moreLast updated: 23 hours ago
Karbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning, highly collaborative cloud platform that streamlines work and communicati...Show moreLast updated: 1 day ago
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life, and planet.
A place where tech thinkers and future bu...Show moreLast updated: 1 day ago
Are you the next Senior Customer Success Manager we are looking for?.Do you have 5-8+ years' of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or provi...Show moreLast updated: 2 days ago
EvenUp is on a mission to close the justice gap using technology and AI.We empower personal injury lawyers and victims to get the justice they deserve.
Our products enable law firms to secure faster...Show moreLast updated: 1 day ago
Interested in building your career at Fundraise Up? Get future opportunities sent straight to your email.Accepted file types : pdf, doc, docx, txt, rtf.
Accepted file types : pdf, doc, docx, txt, rtf.Show moreLast updated: 1 day ago
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and buil...Show moreLast updated: 30+ days ago
RTE delivers software solutions that helps our clients solve one of the most important challenges in healthcare insurance eligibility.
We are growing fast, and are looking for a passionate and dr...Show moreLast updated: 1 day ago
At Auctane, we are united by a passion to help businesses deliver whatever their size, wherever they are, and however they operate.
We make it possible for businesses to meet the ever-changing requ...Show moreLast updated: 1 day ago
Director, Consumer Telephone Initiatives.All the benefits and perks you need for you and your family : Benefits from Day One Career Development Whole Person Wellbeing Resources Mental Health Resourc...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager, Public Sector
VantaOrlando, FL, USFull-time
- Promoted
Enterprise Customer Success Manager - US
SprintoKissimmee, FL, USFull-time
- Promoted
Partner Success Manager - US
KneatKissimmee, FL, USFull-time
- Promoted
Customer Success Manager
ArcadiaKissimmee, FL, USFull-time
- Promoted
Senior Customer Success Manager
DataCampOrlando, FL, USFull-time
- Promoted
- New!
Customer Success Manager, Growth
VantaKissimmee, FL, USFull-time
- Promoted
Director / VP of Customer Success
ConvrKissimmee, FL, USFull-time
- Promoted
Customer Success Manager
QuoteWerksOrlando, FL, USFull-time
- Promoted
Senior Customer Success Manager
CoLabOrlando, FL, USFull-time
- Promoted
Customer Success ManagerRemote, United States
KarbonOrlando, FL, USFull-time
- Promoted
Senior Product Manager, Customer Success
EquinixKissimmee, FL, USFull-time
- Promoted
Sr. Customer Success Manager
Amadeus IT Group S.AOrlando, FL, USFull-time
- Promoted
Senior Manager, Customer Success
EvenUpOrlando, FL, USFull-time
- Promoted
Senior Customer Success Manager, USA, RemoteNewUSA (EST and CST) - Remote
Fundraise UpOrlando, FL, USRemote
Full-time
Director, Customer Success ( Remote )
AssistRxOrlando, FL, USRemote
Full-time
Quick Apply
- Promoted
Customer Success Manager
maxRTEKissimmee, FL, USFull-time
- Promoted
Customer Success Manager
AuctaneKissimmee, FL, USFull-time
- Promoted
Director Consumer Telephone Initiatives
Florida StaffingAltamonte Springs, FL, USFull-time