Sr. Customer Success Manager

Sr. Customer Success Manager

Are you the next Senior Customer Success Manager we are looking for?

Do you have 5-8+ years' of combination hospitality Customer Success, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company?

You will serve as the primary point-of-contact for customers.

You will work with clients to understand needs / objectives, develop strategies and work in unison with our internal Amadeus teams to execute against projects and campaigns.

You will increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with our clients.

You will have a deep understanding of the Amadeus portfolio of products and the hospitality industry in general.

You will ensure that their customers are gaining full benefit of the Amadeus products purchased as well as to identify opportunities where other Amadeus products may meet the needs of the customer.

You will be responsible for regularly providing customers with proactive information on ways to optimize the use of the Amadeus products.

Main Responsibilities :

• Exceed assigned retention goals by cultivating relationships with stakeholders across an assigned account.
• Become primary point of contact for optimization and usage of Amadeus products and services.
• Gather customer usage data relevant for product development and enhancements.
• Collect and share business process and marketing best practices.
• Identify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
• Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients are seeing the value of Amadeus products to allow for a seamless renewal contracting process.
• Responsible for total Customer Success function, serving as the central point of contact and product expert for assigned products.
• Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.
• Oversee the development of creating value driven material to share during client calls taking into consideration items such as booking patterns, customer profiles, competitive sets and marketing channels.
• Work with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned.

About the ideal candidate :

Application process :

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume / CV and apply today!

What we can offer you :

Working at Amadeus, you will find :

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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