Customer Success Manager

Customer Success Manager

Are you ready to drive innovation in the automotive industry?

At AutoLeap, we're not just selling software; we're empowering shop owners to build thriving businesses. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of our platform and achieve their goals. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

About AutoLeap

AutoLeap is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage and grow their businessfrom scheduling appointments to managing technicians and generating invoices to help save time and money.

In 2023, we announced our $30M Series B, led by Advanced Venture Partners (AVP), with continued participation from Bain Capital Ventures and Threshold Ventures. And we aren't slowing down! Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!

We take pride in creating an exceptional workplace and experiencehere's how that's been recognized :

Certified Great Place to Work since 2021

Fortune's 2024 Best Workplaces in Technology (Small & Medium Businesses)

Numerous G2 Awards (some include : Momentum Leader, Best Relationship, Leader)

One of the Best SMB Companies in North America by SMB Tech 50

In this role, you'll :

• Drive Customer Value : Work directly with shop owners to maximize their use of AutoLeap and achieve their goals.
• Build Relationships : Foster strong relationships with customers and identify opportunities for growth.
• Manage Escalations : Handle customer escalations effectively and ensure timely resolution.
• Grow Business : Maintain an active pipeline of expansion opportunities to meet quota.
• Advocate for Customers : Understand and advocate for customer needs and feature requests.
• While this job description outlines the core responsibilities of the role, team members may occasionally be asked to support tasks outside of their day-to-day scope to meet evolving business needs.