Program Manager

Capgemini Government Solutions (CGS) is seeking a Program Manager (PM) to lead and manage all service support and service management processes for project specific engagements as part of the ongoing services to our clients.

The successful candidate will have the opportunity to apply and grow their skillsets, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS’ capabilities.

As a Program Manager, you will :

• Provide program planning and execution, oversee communication across tasks, ensure continuous process improvement while improving overall customer experience in a contact center environment
• Ensure that quality work is completed on schedule and within the allocated budget.
• Develop project schedules, product roadmaps, and implementation plans
• Manage work streams and coordinate resources across multiple development teams
• Gather and present metrics regarding project status to clients, technical leads and CGS Program Manager
• Proactively develop and implement efficiency improvements that can be implemented in several areas
• Facilitate effective communication and establish risk and issue mitigation plans to promote project success
• Assist in the creation and maintenance of documentation such as system requirements in a continuous testing and deployment environment
• Provide guidance and coaching to team members and leadership

Required Qualifications :

• U.S. Citizenship is required.
• Active Secret Security Clearance required.
• Eligible maintain Government Security Clearance.
• 10+ years of experience in program management, in a contact center environment.
• excellent leadership skills to effectively manage the team responsible for the system migration. This includes the ability to delegate tasks, provide guidance and support to team members, and make informed decisions.
• Project Management Professional (PMP) certified. This certification demonstrates expertise in project management best practices and requires 3 5 years of experience in project management.
• Effective communication is crucial for a Program Manager to collaborate with team members, stakeholders, and other departments involved in the system migration.

This includes clear and concise verbal and written communication, active listening, and the ability to explain technical concepts to non technical individuals.

Must have an IAT level II certification such as Security+ CE, CCNA, CND, CysA+ or higher level certification

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child / elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want

www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

http : / / www.capgemini.com / resources / equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future.

The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs.

At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical / dental / vision insurance, 401(k), and any other benefits to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.