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Energy Trade and Risk Management (ETRM) Support Analyst

Elan Partners
Houston, TX, United States
Permanent

Job Title : Energy Trade and Risk Management (ETRM) Support Analyst

Direct Hire Opportunity

Sorry, No Sponsorship

Onsite

Overview :

As an IT ETRM Support Specialist, you will play a key role in supporting and enhancing the Openlink RightAngle system used in crude marketing operations.

This position demands strong skills in system support, excellent communication abilities, and a customer service-oriented mindset.

Key Responsibilities :

  • Regularly interact with end-users, developers, and management to support and improve the RightAngle system.
  • Accurately document issues and enhancement requests, providing detailed information for the development team.
  • Address and resolve queries from end-users, especially concerning data-related problems.
  • Develop and maintain functional design documentation for the system.
  • Undertake analysis, testing, and deployment of system upgrades, patches, and custom developments in RightAngle.

Requirements :

  • Proficient with Openlink RightAngle S14 or higher
  • Proven customer service excellence with strong interpersonal and communication skills.
  • 1-5 years of experience in application support.
  • In-depth understanding of SQL and relational database principles.
  • Familiarity with software development life cycle models like Agile and Waterfall.
  • Experience using ticketing systems, such as Remedy.
  • Knowledge of the entire data flow in RightAngle, including trade capture, contract management, lease center, credit, risk, scheduling, inventory, and settlements.
  • Ability to craft complex pricing provisions and report views.
  • Skill in testing business scenarios in RightAngle, from deal capture to invoicing.
  • Strong analytical and problem-solving abilities, with keen attention to detail.
  • Able to work under pressure and meet strict deadlines without compromising on quality.
  • Self-starter, able to quickly evaluate situations and develop effective solutions.
  • 18 days ago
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