Customer Service Specialist

Job Description

Job Description

Description :

Certified Power is a leader in the engineering, manufacturing and distribution of hydraulic systems and controls for the mobile and industrial OEM markets.

The Customer Service Specialists provide exceptional service to customers by accurately receiving and processing orders, responding to inquiries regarding order status, and assisting with questions via telephone, fax, or email.

The Customer Service Specialist contributes to a positive and collaborative work environment, builds strong relationships with internal and external partners, and demonstrates the company’s core values of i ntegrity, collaboration, and accountability in all interactions.

Requirements : RESPONSIBILITIES

• Receiving customer orders
• Receive in repair items, tag, and create work order
• Schedule to service
• Evaluate or receive evaluation from service technician and quote repair to customer
• Order or expedite parts required for approval repairs
• Quoting prices
• Provide customers with order status
• Assist customers with questions and problems
• Assist customers with components selection
• Maintain current customer information in Prelude database
• Issue RGA’s for customer returns
• Best utilize inventory by product selection and conversion
• Monitor inventory levels
• Make cold calls to existing customers and prospects
• Prepare a mailing list for direct mailings
• Assist with design and production direct mailings
• Assign delivery driver pickup / drop off tasks
• Other duties or responsibilities as required or assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES

QUALIFICATIONS

PHYSICAL MENTAL DEMANDS

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those that an individual encounters while performing the essential functions of this position.