Job Description
Job Description
Benefits :
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
Benefits / Perks
Competitive CompensationPaid Time OffCareer Growth OpportunitiesJob Summary
We are seeking an experienced Call Center Manager with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.
Responsibilities
Train, and manage call center employees capable of providing excellent customer serviceOversee call center operations, making improvements to telephone skills and other proceduresCreate goals and objectives for the call center and document performance using key performance indicatorsDevelop and implement policies and procedures that maximize productivityPrepare and present reports on call center statistics to upper managementMust be goal driven and motiviated to constantly improve the call centerQualifications
High school diploma / GED is required, college experience is preferredPrevious experience as a call center manager or in a similar managerial positionService Titan or equivalent CRM experience preferredStrong grasp of customer service metrics and key performance indicators in a call center settingKnowledge of budgeting, reporting, and basic financial analysis conceptsHighly skilled in Microsoft Office.Excellent verbal, written, and interpersonal communication skills