What you'll do :
- Provide counseling and guidance to employees and managers on various employment-related issues, including grievances, performance concerns, conflict resolution, and separations
- Act as a resource to employees and managers to interpret company policies and procedures
- Document and maintain accurate records of employee relations cases, including investigation reports, disciplinary actions, and employee conversations
- Support performance management by collaborating with managers to address performance-related issues and provide guidance on disciplinary actions or performance improvement plans
- Analyze trends in employee relations with leadership to devise initiative-taking strategies, solutions, programs, and policies
- Manage reasonable accommodation requests, outcomes, and recertifications
- Liaise with our leave of absence administrator on LOA related employee issues
- Deliver trainings to enable effective management practices and promote a positive work environment
- Stay up to date on changes in employment laws and regulations, and ensure company policies and procedures remain compliant
- Participate in the development and review of People policies and procedures, providing recommendations for enhancements as needed
- Manage workers compensation claims
To be successful in this role, you'll need :
- 5+ years of experience in employee relations, human resources, or a related field; technology and contact center experience preferred
- Demonstrated ability to maintain confidentiality and manage sensitive situations with professionalism and empathy
- Foundational knowledge of employee and labor relations, and state and federal employment laws
- Strong interpersonal communication skills, with the ability to establish trust, effectively coach and counsel employees, and facilitate difficult conversations
- Excellent problem-solving and conflict resolution abilities, with a focus on finding equitable solutions for all parties involved
- Effective interviewing and documentation skills, and the ability to adeptly manage cases in a ticketing system
- Engaging presentation skills
- To be a self-starter that thrives in a fast-paced environment
- PHR preferred, but not required
Pay Transparency Statement
This is a hybrid position based out of our offices : Plano, TX . Hybrid employees are expected to be in the office three days per week. # LI -hybrid
The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity.
In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off.
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