Sr. Manager Retirement Operations

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can't wait, let's shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Sr. Manager Retirement Operations in Winston-Salem

Are you passionate about optimizing retirement programs and ensuring a seamless experience for employees? We're looking for a strategic and detail-oriented Retirement Benefits Program Manager to lead the administration and enhancement of our 401(k), pension, and non-qualified plans. In this role, you'll manage vendor relationships, oversee critical processes, resolve complex issues, and drive impactful projects that support both compliance and employee satisfaction.

Your key responsibilities will include :

• Manage external vendors responsible for the day-to-day administration of 401(k), pension, and non-qualified retirement plans. This includes resolving participant escalations, monitoring service quality, participating in vendor calls, and auditing processes and calculations.
• Oversee key retirement plan processes executed by internal and external teams, such as 401(k) fundings, quarterly reconciliations, annual match true-ups, non-qualified payouts, pension valuations, and non-discrimination testing. Maintain and update operating procedures to support these activities.
• Serve as the main escalation point for complex retirement-related issues from HR and vendors, ensuring resolutions are compliant and employee-focused. Communicate decisions and outcomes to participants, HR partners, and vendors.
• Lead strategic projects including pension data clean-up, implementation of new plan provisions or vendors, and regulatory updates. Manage project scope, timelines, KPIs, stakeholder communications, and change management plans.
• Collaborate with Digital Business Solutions to ensure accurate and timely data transmissions to vendors, resolve system issues, and drive process improvements. Perform periodic reconciliations to identify and correct data discrepancies.
• Coordinate responses to internal and external audits and legal inquiries related to retirement plans, ensuring accuracy, thorough documentation, and compliance.
• Identify and lead initiatives to improve plan design and streamline retirement-related processes.

What are we looking for?

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer :

Company matches 100 percent of employee pre-tax / Roth (401k) contributions up to six percent

Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com

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