(USA) Director, Product Management, Last Mile Delivery

Director Of Product Management For Last Mile Delivery

As Director of Product Management for Last Mile Delivery, you will define, build, and scale the products and platforms that power Walmart's last-mile logistics network. You'll own the customer and driver experiences that enable fast, reliable, and cost-effective deliverywhether from stores, fulfillment centers, or third-party partners. You will lead a team of product managers and collaborate closely with engineering, design, operations, and supply chain to deliver solutions that enhance customer satisfaction and improve operational efficiency. Your work will directly impact how millions of Walmart customers receive their orders, shaping a critical part of our omnichannel promise.

Key Responsibilities

• Product Vision & Strategy
• Define the product vision and roadmap for last-mile delivery platforms, aligning with Walmart's omnichannel strategy.
• Balance customer expectations for speed and convenience with operational and cost efficiency.
• Partner with senior leaders in Supply Chain, Technology, and Operations to shape the future of Walmart's delivery ecosystem.
• Customer & Driver Experience
• Build and scale intuitive, seamless experiences for both customers and drivers (delivery partners, associates, gig workers).
• Develop tools that provide real-time visibility, accurate ETAs, and reliable communication.
• Optimize routing, batching, and delivery orchestration to improve speed, accuracy, and efficiency.
• Execution & Delivery
• Lead cross-functional product teams to deliver innovative solutions in delivery management, driver platforms, and last-mile logistics.
• Translate business needs into clear product requirements and prioritize features that maximize customer and business impact.
• Establish success metrics (on-time delivery, NPS, cost per delivery, driver retention / engagement) and drive continuous improvement.
• Technology & Innovation
• Leverage AI / ML, optimization algorithms, and geospatial technology to enable smarter delivery decision-making.
• Partner with engineering to develop flexible, scalable platforms that can support growth across delivery channels.
• Explore emerging technologies (autonomous delivery, drones, EV fleets) and integrate relevant innovations into Walmart's roadmap.
• Leadership & Collaboration
• Manage, mentor, and grow a team of product managers, fostering a culture of innovation and accountability.
• Collaborate with UX, engineering, operations, and data science partners to deliver cohesive solutions.
• Influence executive stakeholders with clear storytelling, data-driven insights, and a focus on outcomes.

Qualifications

Why Walmart

Walmart's last mile is one of the largest and fastest-growing delivery networks in the world. As Director of Product Management, you'll have the scale, resources, and technology ecosystem to build products that redefine convenience for millions of customers while shaping the future of delivery at Walmart.

Minimum Qualifications

Preferred Qualifications

Primary Location

703 Associate Drive, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.