Operations Manager

Transit Manager

Proudly serving the Frederick community, Transit provides essential transportation services to the County to connect people to employment, medical services, education, and more. Transit offers public transit, paratransit, and commuter assistance services throughout Frederick County, MD.

This position directs the daily management of fixed-route and paratransit operations to provide safe, efficient, and timely transportation services for the residents of Frederick County. Responsibilities include recruiting and training new staff, resolving customer concerns through review of surveillance footage, and coordinating with Transit personnel to oversee scheduling and meetings. Supervision is given to Transit operations staff; Supervision is received from the Superintendent, Transit Services.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee :

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
• Work / Life balance programs include : Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan.

The qualifications / requirements, knowledge / skills / abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to maintain County Authorized Driver privileges

Knowledge of NOVUS software, Tripspark Customer Scheduling Portal system, Microsoft office, NeoGov, COM, Infor Time and Leave, and Everbridge Alert systems

Knowledge of Federal, State, and local laws, regulations, and policies concerning public transportation services

Knowledge of communities, roads and public facilities in Frederick County and surrounding area, including the ability to effectively read maps, plan travel routes and provide travel directions to others

Ability to interpret and implement rules, policies and procedures

Accurate math and clerical skills, with ability to effectively calculate mileage, travel time, route time schedules, costs, etc.

Ability to effectively assign, train and follow-up on the work of others

Ability to effectively resolve schedule / route changes, service problems and other on-the-spot situations; to effectively organize and manage multiple priorities, and to effectively complete assigned duties in a fast-paced environment with many distractions and minimal supervision

Strong and effective written and spoken (English) communication skills, including ability to clearly present training materials, to conduct group and individual training sessions, and to utilize 2-way radio communications in accordance with FCC regulations

Ability to develop and maintain effective working relationships with co-workers and the general public, with special sensitivity to the needs and concerns of older adults and people with disabilities

Preference may be given for :

Physical requirements / working conditions :

Ability and willingness to complete other job-related training as required

Available for varied working hours / days as needed, including on-call after hours to resolve staffing issues, weather and service interruptions, vehicle accidents, etc.

Ability to satisfy all Department of Transportation requirements as they apply to periodic physical examinations and licensing standards

Required certifications must be maintained throughout tenure of employment

This position is subject to post-accident, reasonable suspicion, return to duty and random drug and alcohol testing

This position is considered "essential," therefore the employee is expected, when directed, to report for work in the event of a weather emergency (or other circumstances) when County offices closed

Examination process may include :

Frederick County Government is committed to providing an inclusive work environment and complies with all applicable laws and regulations regarding workplace accommodation, including for individuals with disabilities. Applicants who require reasonable accommodation during the application and hiring process may contact the Talent Acquisition section of Human Resources. Inquiries about accommodations can be sent to Recruitment@FrederickCountyMD.gov