Billing and Invoicing Specialist III

Billing And Invoicing Specialist III

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

The Billing & Invoicing Specialist III helps to identify and define systems and business line needs and requirements. Coordinates development and support for new and existing applications and products. Primary liaison between line of business, operational support and information technology. Partners with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams. Coordinates business requirements definition, development, testing, implementation and support for new and existing systems. Identifies, researches and analyzes production problems, develops solutions and coordinates resolutions. Possesses a broad understanding of business systems and industry requirements. Oversees enhancements and projects in order to maintain productivity and efficiency.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.

• Assist with the planning, testing, and implementation of new applications, enhancements and / or conversion, as well as defining project and application requirements.
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partner with the technical areas in the research and resolution of application and process problems.
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Support billing and invoicing application development and implementation by assisting with planning, testing, and defining requirements, while serving as a liaison between business, operations and technical teams.
• Drive process improvement and issue resolution by partnering with technical teams to troubleshoot application issues and recommending operational enhancements focused on automation and efficiency.
• Possesses a solid knowledge base of multiple business lines, including the business plans, products, processes and revenue streams.
• Leads the research and resolution of invoicing system issues. Partners with lines of business and technical areas in the research and resolution of system and process problems.
• Reviews operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.
• Maintains manuals, standard business and status reports, technical training material and reference material.
• Ad-hoc reporting for system information for line of business, IT and individual departments within operations.
• Maintains / fixes billing and invoicing applications and creates / updates coding to ensure applications run as they should.
• Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team's and the company's mission.

Qualified candidates will possess a Bachelors degree of proficiency (minimum of 5 years experience), in :

Bachelor's degree or equivalent work experience.

Minimum of 5 years of loan servicing system (or programming) experience.

Six-Sigma Training Preferred.

Advanced knowledge of Microsoft Products.

Project Management (PM) Methodology, DLC / Testing QA Experience.

Experience with the following : Quality Center (UAT), SAS / Roscoe, Monarch and Business Objects.

Exposure to end user reporting tool such as Business Objects or some equivalent.

Good oral and written communication with strong presentation skills.

Qualified candidates will possess an Bachelors degree of proficiency (typically from 3-5 years of work or practical experience), across a suite of skills including, but not limited to :

Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets including you.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and / or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page.