Principal Customer Experience Program Manager

Principal Customer Experience Program Manager

At Microsoft our mission is to empower every person and every organization on the planet to achieve more. Powered by AI, achieving more will happen through agents. In this role, you will be part of the product team responsible for designing and building Microsofts Software as a Service agent platform, Copilot Studio. At Microsoft we have already assembled the largest AI ecosystem in the world. But an ecosystem is not success. Our mission is to make Copilot Studio the most successful enterprise agent platform in the world, a platform available to everyone in the organization, not just IT or the development team.

We are looking for a Principal Customer Experience Program Manager to lead and drive a new wave of Agentic AI capabilities. This role is an opportunity to leverage and grow your existing product management experience in an innovative and highly collaborative environment where the results of your work will matter to Microsoft and Microsofts customers.

Success in this role requires a technical and analytical background, plus the ability to collaborate with both customer and engineering teams. You should develop a clear vision and strategy, clarify requirements, and balance technical understanding with business goals. Collaboration, communication, and coordination skills are essential.

In this role, you will collaborate to fulfill product goals and requirements, drive deliverables, and coordinate the overall project / release plan. We immensely value culture, mentorship, and acting as a unified team.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.