Online Enrollment Services Advisor, Hybrid, UC Online

Job Overview

Engage with prospective students interested in online courses, certificates, and degreed programs from the point of inquiry through the new student life cycle.

Essential Functions

• Use a consultative advising approach to build friendly, professional relationships with prospective students from inquiry through 1st term registration.
• Assist in the execution of university and college admission organizational processes / procedures.
• Conduct telephone appointments to provide information on the institution, college, and program admissions processes and requirements.
• Conduct interviews to qualify candidates, explain academic programs, and assess prospective students’ fit with program of interest.
• Implement a communication plan and lead management strategy designed to encourage, support, and guide prospective students through the application and registration process for the desired program or certificate.
• Track interactions and progression of all leads using CRM.
• Monitor the application process from initial application submission through the first term of enrollment.
• Provide excellent customer service to prospective students through application, enrollment, and initial term start.
• Achieve daily key performance indicators related to speed to lead, call management, and applications vetted.
• Share programmatic recruitment data and trends as an active strategic member of Cross-Functional teams.
• Assist in the determination of internal rules, policies, procedures, controls, and manage processes to advance service levels.
• Maintain collaborative relationships with departments / units regarding recruitment efforts that enrich the student experience.
• Represent recruitment division at state and national professional meetings, college fairs, etc. to generate referrals as needed.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree
• Five (5) years of relevant work experience and / or other specialized training can be used in lieu of education requirement.

Required Experience

One (1) year of experience in an outbound sales or recruiting office.

Physical Requirements / Work Environment

Office environment / no specific unusual physical or environmental demands.

Compensation and Benefits UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family.

Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare.

Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

To learn more about why UC is a great place to work, please visit our careers page at https : / / www.uc.edu / careers.html.

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.

edu. The University of Cincinnati is an Equal Opportunity Employer. REQ : 96178 SF : OMJ SF : RM SF : HEJ, SF : INS SF : HERC SF : DIV SF : LJN SF : IHE

Online Enrollment Services Advisor, Hybrid, UC Online

Date : Jun 19, 2024 Location :

Cincinnati, OH, US

job-location.job-location-inline display : inline; Facility : Main Campus

Nearest Major Market : Cincinnati

Job Segment : Developer, Medicare, CRM, Research, Technology, Healthcare