Claims Support Liaison 1

Description

One Claim Solution is a fast-growing insurance billing company based in Gilbert, AZ. Our contractors are the backbone of America small, independent businesses that repair homes damaged by floods and fire.

These businesses hire OCS to help with insurance claims billing. We use our expertise in working with property casualty insurance companies to help contractors get paid more, faster so they can run their businesses better.

The primary function of the Claims Support Liaison position is to handle phone and written communication, follow-up and other administrative work required to process insurance claims.

In this role, you’ll be a key part of a small team, working side-by-side with Claims Advocates to deliver results. Your team will aim to get claims paid as much as possible as quickly as possible.

OCS pays a generous quarterly bonus to teams that deliver results!

Requirements

Primary responsibilities include, but are not limited to :

• Communicate professionally with insurance carriers and other business contacts related to claims processing
• Research and understand claims related issues, and collaborate with Claims Advocates to find solutions
• Maintain ownership of claims throughout the lifecycle of issue resolution
• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s services to go off-script when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Keep accurate and effective records of claims actions taken, using CRM and other software
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Candidate profile and capabilities

• Strong professional communication skills, both written and oral
• Ability to analyze insurance claims and navigate administrative environments to remove barriers
• Problem solver with a high degree of perseverance and creativity to find solutions to administrative issues
• Self-directed with strong work ethic and ability to complete a high volume of tasks on a consistent basis
• Eager and curious to learn new things
• Ability to navigate conflict and de-escalate tension to create a professional, problem-solving oriented work environment

Experience and qualifications :

• Experience working in a business administration, customer-support or call center role
• Experience using Microsoft Office or Google Suite
• Experience using CRM software preferred
• High school degree or equivalent

Benefits we offer :

• High growth company with room for internal advancement for employees
• Low cost Medical, Dental, Vision Insurance
• Paid Parental Leave
• 3+ Weeks of Paid Vacation Time
• Paid Sick Time
• Performance bonus
30+ days ago