HFN : Customer Success Rep III

Could This Be For You?

Under general supervision, provide customer service support to internal customers (production team) and external customers (clinicians). Typical responsibilities include internal fabrication support, clarify orders to ensure accuracy, enter work orders generated from mail, emails, phone calls and drop-offs. Perform as back-up to frontline interactive team for customer interactions demonstrating ability to assess, stabilize and redirect customer inquiries.

• This is not a remote position.

Hours : 8 : 30 am - 5 pm or 2 : 15 pm - 10 : 45 pm (Monday-Friday)

Your Impact

Principal Duties and Responsibilities (Essential Functions) :

Specific functions may vary dependent upon departmental need, examples of essential functions are :

Knowledge and Skill :

Job Complexity :

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Supervision Received and Exercised :

Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Minimum Qualifications

Experience and Education :

Typically requires a minimum of 4 years of related experience.

Minimum

High school diploma or equivalent required

Preferred

Experience in a medical industry in O&P setting

Additional Success Factors

Environmental Factors :

Work environment characteristics, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee must be capable of functioning effectively under moderate or high stress levels due to work subject to time constraints, responsibility to deliver, and the need for rapid adaptation within a dynamic work environment. The employee will be responsible for maintaining a safe, clean and orderly work environment. The employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Some travel via automobile, airplane and other public transportation may be required. The employee must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Critical features of this job are described under the headings above. These features may be subject to change at any time due to reasonable accommodation or other reason.

Our Investment in You

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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