Milieu Manager

Job Description

Responsibilities

JOB DESCRIPTION: The provides leadership on the units; supervising and assigning daily tasks to MHS staff. Serves as a member of the interdisciplinary treatment team and supports the facility’s treatment program and philosophy.

JOB RESPONSIBLITIES:

• Provides milieu support for staff and residents as needed and is a first response coordinator in times of crisis to assist with therapeutic intervention.
• Facilitates HWC and NOHOLD trainings, as well as monitors CPR, First Aid, and HWC due dates and ensures classes are conducted to meet deadlines.
• Conducts parent/guardian and/or family contact documentation and ensures completion of MHS staff’s parent/guardian and/or family contact and documentation.
• Conducts incident report and SR paperwork reviews, reviews camera footage of SR and HWC interventions, and completes staff debriefing of SRs.
• Tracks and keeps Q records.
• Collects and interprets data from Q reviews, identifies areas in need of development and provides monthly reports and plans of action to senior leadership.
• Facilitates training for staff related to group facilitation and documentation of groups as needed or requested by Directors/Managers.
• Coordinates with Directors and Managers on Program Scheduling.
• Recommends to the treatment team effective alternatives or modification to treatment plans based on the patient progress and response to treatment plan.
• Ensures therapeutic recreation, expressive therapy groups, FIT groups and clinical programming is being facilitated.
• Remains flexible in providing a variety of appropriate therapeutic interventions depending on patient needs and abilities.
• Maintains a safe, orderly, and therapeutic physical environment for clients.
• Coordinates with the Clinical Manager on daily programming schedules.
• Develops and implements Performance Improvement Plans as needed.
• Performs other duties as assigned.
  
  
• Performance Management & Supervision:
• Fosters staff development and growth of team.
• Provides regular coaching and feedback to employees to motivate performance.
• Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
• Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
• Maintains open communication through regular rounding and one to one meetings with employees and holds regular departmental staff meetings.
• Ensures staff comply with assigned education requirement in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
• Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.
  
  
• Recruitment & Retention
• Responsible for hiring, onboarding, and promotions for all staff within the team.
• Maintains accurate job descriptions/evaluative tools for assigned staff.
• Completes new-hire touch points in accordance with the facility’s Onboarding Plan.
• Actively participates and champions the facility’s Service Excellence and Recognition Programs.
• Develops team building initiatives to engage staff and build a positive team dynamic.

Qualifications

EDUCATION/EXPERIENCE: Bachelor’s degree in Psychology, Social Work or related field or a minimum of 4 years’ experience in the mental health field, or a combination of training and experience.

KNOWLEDGE/SKILLS:

• Ability to perform assignments with minimal supervision;
• Ability to work successfully under highly stressful conditions;
• Ability to make sound, independent judgments based on scientific and/or ethical principles;
• Capability of adapting to varying workloads and work assignments on a constant basis;
• Effective comprehensive reading skills, strong communication skills, written and verbal.
• Must have a working knowledge of computers.

MINIMUM REQUIREMENTS OF THE POSITON:

• Must be a Handle with Care Instructor.
• Must be willing and able to execute the patient de-escalation methods, both verbal and physical.
• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
• Must be able to demonstrate special training, knowledge and skills specific to age groups, as well as job and/or program specific competency within the first three (3) months of training.
• Must be certified in CPR and Handle with Care within the first month of training and annually thereafter.
• Must complete all mandatory in-services annually.
• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.
• Must be at least years of age if assigned to work at a Residential Treatment Center.