Senior Avaya Telecom Engineer
Inherent TechnologiesCharlotte, NC, United States5 days ago
Job type
- Full-time
- Quick Apply
Job descriptionSystem Design & Implementation : Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity. Operations & Support : Perform moves, adds, changes (MACs), upgrades, and patch management for Avaya infrastructure. Monitor system performance, conduct capacity analysis, and ensure compliance with enterprise standards. Security & Compliance : Ensure systems meet regulatory and business continuity requirements, including E911 integration. Collaboration & Documentation : Develop and maintain technical documentation, procedures, and training materials for support staff and end-users. Continuous Improvement : Recommend and implement new features, upgrades, and process improvements. Technical Expertise : Deep understanding of SIP trunking, VoIP protocols, and telephony infrastructure. Experience with installation, configuration, and troubleshooting of Avaya systems and media gateways (G650, G450, G430). Familiarity with integration of Avaya with other enterprise applications and cloud services. Certifications : Additional certifications in networking (CCNP Collaboration, etc.) are a plus. Soft Skills : Ability to mentor junior engineers and collaborate across teams. Experience with large-scale enterprise deployments and migrations. Knowledge of related technologies (Cisco Unity, NICE, Verint, RedSky E911). Proven track record in project management and vendor coordination.
Position : Senior Avaya Telecom Engineer
Location : Charlotte, NC
- Day 1 Onsite
Duration : 1 Years
Key Responsibilities
Architect, deploy, and optimize Avaya Aura Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Element Management System (EMS), Session Border Controller (SBC), Application Enablement Services (AES), and SIP trunking solutions.
Provide advanced troubleshooting and technical support for Avaya systems, including incident and problem management for CM, SMGR, SM, EMS, SBC, AES, and SIP environments.
Manage secure API access, data encryption, and system backups.
Work closely with cross-functional teams (network, security, application owners) to deliver integrated voice solutions.
Stay current with industry trends and Avaya technology advancements.
Required Skills & Experience
5+ years' hands-on experience with Avaya Aura platforms (CM, SMGR, SM, EMS, SBC, AES).
Avaya ACIS / ACSS certifications preferred.
Excellent problem-solving, communication, and interpersonal skills.
Preferred Qualifications
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Telecom Engineer • Charlotte, NC, United States
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