Customer Service Specialist

Customer Service Specialist – Tampa, FL

Airgas is committed to building a diverse and inclusive workplace. We welcome a broad range of talent and provide exceptional career experiences for employees worldwide.

Location : Tampa, FL – 100% onsite

Position Summary : Under the direction of the VP of Finance, the Customer Service Specialist is responsible for managing customer service and collections of accounts receivable within the Region. The role requires maintaining consistent high quality work, protecting Airgas' interests in receivables and reducing the risk of bad debt write-off.

Responsibilities

• Adhere to region protocols, achieve outbound call metrics, promote prompt payment of outstanding invoices.
• Work internally across the Region and externally directly with customers to reduce total AR and Days Sales Outstanding (DSO).
• Maintain quality relationships with branch managers and involve regional managers when necessary.
• Engage field personnel as needed to expedite resolution of outstanding payments.
• Work with Collection Agency to validate customer payments or dispute identified by the agency.
• Complete administrative work with strong compliance to deadlines and prompt response.
• Maximize collection effort in accordance with Airgas Credit & Collection Policy.
• Reconcile difficult or disputed accounts; forward escalated calls.
• Communicate escalation risks to VP of Finance.
• Identify billing, pricing and cylinder issues causing customer service problems and resolve them.

Required Qualifications

Preferred Qualifications

Benefits

Full-time employees receive medical, dental, vision plans, vacation, sick time, floating holidays and paid holidays. Airgas offers 401(k) plan with matching funds, tuition reimbursement, discounted college tuition for employees' dependents and an Airgas Scholarship Program.

Equal Employment Opportunity

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic. Airgas is committed to providing reasonable accommodations for qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at us-accommodationrequest@airgas.com.

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