Utility Billing Operations & Reliability Manager

Billing Operations & Reliability Manager

King Energy's OneBill platform is redefining how energy billing works for multi-tenant commercial properties. By combining advanced data systems with deep utility expertise, OneBill delivers seamless, accurate, and transparent billing across California's most complex energy environments PG&E, SCE, and SDG&E.

We're looking for a hands-on Billing Operations & Reliability Manager to ensure all billing accounts remain accurate, up-to-date, and issue-free. This role is perfect for someone who thrives at the intersection of operations, data, and financial accuracy someone who can keep complex systems running smoothly, diagnose issues, and continuously improve both tools and processes.

You will own the invoice-to-cash lifecycle for our platform : monitoring billing runs, reconciling data, resolving anomalies, and ensuring customer billing accuracy. This is an independent, detail-oriented role that blends analytical rigor with operational excellence ideal for someone who takes pride in ensuring the system works every time.

The reliability of King Energy's billing platform is core to our success and to our customers' trust. As our Utility Billing Operations & Reliability Manager, you'll own the operational backbone of our business. You'll work directly with leadership and engineering, and your work will directly influence revenue integrity, customer experience, and system performance.

This is an opportunity to join a fast-growing company at the forefront of the renewable energy transition, with the autonomy to shape how utility billing at scale is done right.

Key Responsibilities

Billing System Reliability

• Own the daily, weekly, and monthly billing cycles across all utilities and customers.
• Maintain visibility into billing system health using dashboards, metrics, and exception reports.
• Detect and investigate anomalies such as missing data, rate mismatches, or timing errors.
• Reconcile King Energy billing outputs against utility statements, ensuring alignment and accuracy.

Utility Billing Domain Expertise

Process & Tooling Improvements

Stakeholder Communication

Qualifications