Security Overnight/Corporate Ass

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone's job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.

Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations

The Corporate / Overnight Security provides access control and safety security services at Goodwill, through enforcement of company policies and procedures.

Provides first line review and monitoring for all potential security events and may act as a reliever for the corporate reception area.

Responsibilities

• Acts as Primary Point of Contact for AlarmCo, Alarm / Burglary Activations.
• Initiates proper notification to individuals on the Emergency Contact List relating to emergency events occurring on the overnight / corporate shift, active burglary, fire, flooding, power failure, and ability to respond accordingly as Goodwill first responder POC on scene.
• Checks all Security Cameras for proper operations and report discrepancies to AP Management
• Documents all events / incidents in the Security entry log.
• Conducts live video surveillance of all Goodwill Store / Building locations and assists with investigations.
• Assists with Reconcile Security Sales Force Event Reports
• Assists with Video Coverage Investigation Reviews.
• Participates in crisis management conflict resolution events between team members, customers, clients, vendors, and contractors to eliminate confrontations and altercations.
• Identifies and communicates all incidents of access violations and theft to Asset Protection management.
• Checks all DW ACS, Axis, Avigilon Security Systems cameras for proper operation, report discrepancies to AP Management
• Ensures hourly patrol of central warehouse or at corporate building locations.
• Assists corporate front desk receptionist with visitor assistance, telephone calls and provides necessary breaks for the receptionist.
• Assists with other duties as assigned. Ability to assist the Investigators.
• Assists in any other projects as determined by management.
• Initiates with the APAM the final inquiry or disposition of Lost and Found property to locate and return property to owner, donate salvageable consumables for resale, or shred, destroy, recycle products.

Education, Experience, and Requirements

• Approachable and friendly demeanor when greeting the public and answering incoming phone calls.
• Proficiency with Microsoft Office suite software including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Bilingual a plus.
• Exhibits a high level of integrity and business ethics.
• Exhibits?a high level of adaptability and flexibility.
• CPR & First Aid Certified

Environmental Factors

• 90% of duties will be performed in an office environment with regulated temperatures.
• 10% of duties will be conducted at the retail stores, clearance center, warehouse, or other assigned Goodwill locations where no cooling or heating will be available.

Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

• Able to lift, carry, push, and pull a minimum of 25 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.

I HAVE READ THIS POSITION DESCRIPTION, AGREE TO THESE RESPONSIBILITIES AND UNDERSTAND MANAGEMENT MAY, AT ITS DISCRETION, ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

Team Member Signature Date

Human Resources Signature Date

GOODWILL OF SOUTHERN NEVADA USE ONLY

STATUS : EXEMPT ? NON-EXEMPT ?

CLASS : FULLTIME ? PARTTIME ? TEMPORARY ?

DRUG TEST : YES ? NO ?

BACKGROUND : YES ? NO ?

CREATION DATE : 01 / 14 / 2019

REVISION DATE : 01 / 18 / 2023

DIVISION : ASSET PROTECTION