Workplace Services Coordinator

Jll Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves

The Workplace Services Coordinator is responsible for delivering exceptional client experience every day through enhanced ticket management, client engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Services Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our client to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment into your day to day.

Job Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top notch service to executives within the portfolio
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client's employees
• Ensure Workplace Services are executed in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high touch customer service by fostering a positive work culture and strong team dynamic
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
• Supports data collection, analysis and reporting to ensure alignment with the clients' goals and objectives
• Achieve and exceeds goals including performance goals, team goals and client's goals and objectives
• Strive to continually improve Experience Service performance
• Onsite five days a week

Ensuring Exceptional Service

Qualifications

Estimated compensation for this position : 57,000.00 62,000.00 USD per year

Location : On-site Sunnyvale, CA

Job Tags : Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :