Front Office Agent

Overview

The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors.

COMPENSATION & BENEFITS : $12 / hr. Biweekly (every two weeks) Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

SCHEDULE : The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events.

We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Part-time : 8-29 hours per week depending on level of business forecasted Days of week / weekend scheduled will vary depending on level of business forecasted.

Shift options : Varies, (8 hours, projected) ESSENTIAL FUNCTIONS : Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established.

Provide exceptional customer service with a smile and empathy. Thoroughly complete all guest transactions. Promote and sell special hotel programs.

Interact with fellow team members professionally, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and hotel policies.

Maintain house bank including cash handling. Maintain hotel gift shop and check out guests in gift shop Communicate all pertinent information to the Front Office Managers and Supervisors.

Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds. Qualifications High school graduate or equivalent.

Levelheaded, patient, even tempered demeanor. Positive and outgoing personality. Cash handling experience preferred. Two years’ experience in the service industry, preferably in the hospitality industry.

Excellent communication skills and ability to multitask. Ability to work under pressure in a fast-paced, high stress environment.

Works well on a team but can also work independently when needed. Strong computer skills. Pleasant telephone demeanor.