Customer Success Engineer (Technical Support Engineer)

Job Description

Get To Know The Team :

SS&C Technologies is consolidating our dispersed infrastructure footprint onto the SS&C Cloud, where we can automate operational processes and simplify management.

Some of our cloud customers need guidance on the cloud itself and the tooling we provide.

As a Customer Success Engineer, you will use your broad technical knowledge to guide skilled application teams encountering curious challenges along their way, as well as those who may have never used a cloud before.

You will analyze the needs of our customers, solve interesting problems that enable adoption, and make recommendations for the platform roadmap.

You will be partnering with software and operations engineers to support a modern private cloud that can handle the requirements for a global company.

Why You Will Love It Here!

• Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future : 401k Matching Program, Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

• Handle tickets and incidents using ServiceNow, providing timely resolution and escalation when necessary.
• Provide clear guidance on routine cloud tasks (creating servers, defining network access, adding storage, deploying highly available applications, configuring systems through automation, etc.).
• Actively listen to our customer needs and help them formulate solutions.
• Draw on your experience to identify antipatterns and suggest better ways of doing things.
• Act as an initial contact for support requests, providing troubleshooting and triage.
• Establish a reputation for competence and cooperative spirit among all team members at SS&C.
• Develop content and documentation to enable self-service and guided training courses.

What You Will Bring :

• Strong written and verbal communication skills.
• Deep reservoirs of patience and empathy.
• Experience administering and running applications on Linux / Windows servers.
• Experience migrating applications from traditional server infrastructure to a cloud platform.
• A strong understanding of common cloud-native application architecture patterns.
• A solid grasp of CI / CD processes and the tools used to carry them out.
• Hands-on experience with provisioning tools and configuration management systems (e.g., Terraform, Salt, Ansible, etc.).
• Excellent problem solving and trouble shooting skills
• Must have strong organizational skills and be an effective collaborator who can independently manage multiple tasks / projects.

Preferred Qualifications :

• Experience with cloud infrastructure platforms (e.g., AWS, Azure, GCP, etc.).
• Experience with Linux / Windows systems administration.
• Experience with container technologies and orchestration (e.g., Docker, Kubernetes, etc.).
• Experience with DevOps practices and observability tools.
• Experience with writing scripts (PowerShell, Python, Bash).
• Understanding of basic networking concepts (load balancing, ACLs, DNS).
• Experience writing SQL and plotting time series graphs.
18 days ago