Talent.com
Vice President Of Workday Customer Experience

Vice President Of Workday Customer Experience

TopBlocLos Angeles, CA, US
3 days ago
Job type
  • Full-time
Job description

Director, Senior Director, VP Or Senior Vice President Of Workday Customer Experience

TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer's individual Workday solution.

TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Director, Senior Director, VP or Senior Vice President of Workday Customer Experience who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

Requirements (What We're Looking For) :

  • 5+ years in a Finance, HR and / or IT Senior Leadership / Management role (Required)
  • Must have experience in at least one full-cycle Workday deployment and post deployment customer experience project (Required)
  • Understanding and exposure to pre-sales, sales, or alliances experience within the Workday Software space (Required)
  • Exposure to other ERP applications (e.g., ADP, Ultimate, SAP, Oracle, NetSuite, etc.) (Preferred)
  • Prior customer Workday experience (Required)
  • Experience managing a variety of relationships, across multiple internal and external stakeholder groups with a track record of independent decision-making aligned with organizational goals (Required)
  • Experience providing enablement or training to internal and external groups including but not limited to sales, marketing, consulting, or other organizations (Required)
  • 2+ years of experience with Human Resources or Financial cloud-based system Workday implementations. Other ERP implementation in addition to the Workday implementation experience (Preferred)
  • 1+ years of experience with Workday Human Resources or Financials post deployment support and optimization. Having post deployment support and optimization experience for other ERP systems in addition to Workday (Preferred)
  • Passion for exceptional customer service and customer collaboration
  • Advanced knowledge of Google Workspace and Microsoft Office Suite, particularly Microsoft Excel, PowerPoint, Google Sheets and Google Slides
  • Excellent organization skills with the ability to manage multiple projects and initiatives simultaneously
  • Strong leadership and communication skills, verbal, written, and oral. Must be comfortable presenting in front of large or small groups
  • Ability to travel up to 50%

Responsibilities (What You'll Do) :

  • A deep understanding of Workday Human Capital Management and Financial systems with the ability to analyze, identify opportunities, and recommend improvements that align with client's business objectives.
  • Excel in understanding client needs, challenges, and opportunities, and be able to tailor your advisory services to address their specific needs.
  • Collaborate closely with TopBloc Sales Team, Workday Sales Team, and Workday Customer and Partner events to support business development efforts.
  • Contribute as the voice of the customer during sales calls, providing references and insights that enhance the customer experience.
  • Focus on enhancing the NET Promoter Score and Customer Satisfaction scores through effective advisory and support.
  • Establish and maintain a database of satisfied customer references to strengthen TopBloc's reputation.
  • Drive customer satisfaction.
  • Engage with senior leadership on departmental or company initiatives.
  • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.
  • Ensure company-wide consistency in client service and sales procedures.
  • Utilize product solutions and marketing teams to refine service offerings.
  • Develop a road map and maintain a strategy for client advisory.
  • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer
  • Frequent domestic and possibly international travel
  • Benefits (What We're Offering) :

  • Fast-paced and result oriented work culture with competitive base salary and additional incentive plan
  • Health, Dental, Vision, Disability, and Basic Life Insurance coverage
  • Additional voluntary life insurance available
  • Paid Parental Leave & Pregnancy Related Medical Leave
  • Generous paid sick leave
  • Unlimited PTO
  • Monthly wellness / gym subsidy
  • Monthly phone subsidy
  • 401 (k) and ROTH retirement savings plan with matching
  • Employee Assistance Program
  • Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
  • TopBloc is an Equal Opportunity Employer #LI-REMOTE

    The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hiring salary range is $180,000.00 - $230,000.00.

    Create a job alert for this search

    President Experience • Los Angeles, CA, US

    Related jobs
    • Promoted
    VP of Revenue

    VP of Revenue

    Samson RoseEl Segundo, CA, United States
    Full-time
    Samson Rose has been exclusively engaged by a pioneering Robotics & AI company in Southern California to find a.This is a high-impact leadership role where you’ll shape how the company engages with...Show moreLast updated: 30+ days ago
    • Promoted
    Director / VP of Customer Success

    Director / VP of Customer Success

    ConvrLong Beach, CA, US
    Full-time
    Director Of Customer Experience.Convr is an AI underwriting, data, and intelligent document processing workbench that drives world-class customer experiences. It delivers premium growth, insights an...Show moreLast updated: 4 days ago
    • Promoted
    Vans : Vice President, Design & Innovation

    Vans : Vice President, Design & Innovation

    VF CorporationCosta Mesa, CA, US
    Full-time
    Vice President, Design & Innovation, Global Vans.Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live "...Show moreLast updated: 30+ days ago
    • Promoted
    Vice President Ecommerce (Onsite)

    Vice President Ecommerce (Onsite)

    PISTOLA DenimLos Angeles, CA, US
    Full-time
    Reporting directly to the CEO & Founder, the Vice President of eCommerce will play a pivotal role on Pistola's leadership team—shaping and scaling our digital business as we continue to grow.Th...Show moreLast updated: 19 days ago
    • Promoted
    Regional Vice President of Enterprise Sales

    Regional Vice President of Enterprise Sales

    ConfidentialLos Angeles, CA, United States
    Full-time
    Regional Vice President of Enterprise Sales.Highly regarded digital transaction management platform.Information Technology & Services. Business Process Automation (BPA).The Company is seeking a Regi...Show moreLast updated: 1 day ago
    VP of Business Development

    VP of Business Development

    EV.CareersLos Angeles, CA, us
    Full-time
    Quick Apply
    Careers is currently seeking a full-time VP of Business Development for one of our partners that is a leader in the sustainable commercial transportation sector. In this executive-level remote posit...Show moreLast updated: 11 days ago
    • Promoted
    Vice President of Engineering and Delivery

    Vice President of Engineering and Delivery

    Consertus, Inc.El Segundo, CA, United States
    Full-time
    Vice President of Engineering and Delivery page is loaded## Vice President of Engineering and Deliverylocations : US-CA-El Segundotime type : Full timeposted on : Posted 30+ Days Agojob requisit...Show moreLast updated: 10 days ago
    • Promoted
    Vice President of Product, Core Products

    Vice President of Product, Core Products

    ConfidentialLos Angeles, CA, United States
    Full-time
    Vice President of Product, Core Products.High-performance NoSQL database for mission-critical applications.Information Technology & Services. The Company is seeking a VP Product for its Core Product...Show moreLast updated: 2 days ago
    • Promoted
    Director of Warehousing

    Director of Warehousing

    JobotSanta Clarita, CA, US
    Full-time
    Director of Warehousing Needed - $170K-$200K - Growing Manufacturing Firm - Urgent Hire!.This Jobot Job is hosted by : Steven Zacharias. Are you a fit? Easy Apply now by clicking the "Apply Now" butt...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Vice President of Product Strategy, Platform

    Vice President of Product Strategy, Platform

    ConfidentialLos Angeles, CA, United States
    Full-time
    Vice President of Product Strategy, Platform.We are an innovative provider of open-source based data platforms focused on transforming how businesses manage their data. Join our dynamic team as the ...Show moreLast updated: 5 hours ago
    • Promoted
    Vice President, Account Management

    Vice President, Account Management

    ConfidentialLos Angeles, CA, United States
    Full-time
    Vice President, Account Management.Top-tier full-service advertising agency.The Company is seeking a VP of Account Management to lead the day-to-day operations of a significant client portfolio, wi...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    VP, Account Management

    VP, Account Management

    USA JobsLos Angeles, CA, US
    Full-time
    Vice President, Account Management.The Vice President, Account Management is a mission critical role responsible for delivering on our client commitments, creating and maintaining strong customer r...Show moreLast updated: 8 hours ago
    • Promoted
    Vice President of Digital Growth and Member Experience

    Vice President of Digital Growth and Member Experience

    ConfidentialHuntington Beach, CA, United States
    Full-time
    Vice President of Digital Growth and Member Experience.A leading federal credit union dedicated to serving members in the southwest U. Join our team as the Vice President of Digital Growth and Membe...Show moreLast updated: 3 days ago
    • Promoted
    VP of Operations

    VP of Operations

    TradeJobsWorkForce92704 Santa Ana, CA, US
    Full-time
    VP of Operations Job Duties : Oversee day-to-day company operations.Define and implement operati...Show moreLast updated: 30+ days ago
    • Promoted
    Vice President, Demand Generation

    Vice President, Demand Generation

    ConfidentialLos Angeles, CA, United States
    Full-time
    Vice President, Demand Generation.Acclaimed provider of technology solutions for the philanthropic sector.The Company is seeking a Vice President of Demand Generation to play a pivotal role in the ...Show moreLast updated: 2 days ago
    • Promoted
    VP, Operations & Engagement

    VP, Operations & Engagement

    GeneDxLong Beach, CA, US
    Full-time
    We are seeking a strategic and execution-oriented Vice President of Operations and Engagement to serve as the operational backbone of the business organization. This role sits at the critical inters...Show moreLast updated: 1 day ago
    • Promoted
    Vice President (VP) of Sales

    Vice President (VP) of Sales

    MyTimeLos Angeles, CA, United States
    Full-time
    MyTime produces an Enterprise SAAS product serving multi-location chains and franchises in the beauty, wellness, pets, and fitness verticals. Our mission critical software which includes appointm...Show moreLast updated: 30+ days ago
    • Promoted
    Vice President, Global Commercial Insights & Business Analytics

    Vice President, Global Commercial Insights & Business Analytics

    BeiGeneLos Angeles, CA, US
    Full-time
    VP, Global Commercial Insights & Business Analytics.BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we...Show moreLast updated: 3 days ago