Medical Unit Receptionist - Observation Unit

Medical Unit Receptionist

Be part of something new at Novant Health Presbyterian Medical Center! Our brand-new Observation Unit opens in February 2026, and we're looking for an organized, compassionate Medical Unit Receptionist (MUR) to help ensure smooth communication, coordination, and patient flow across the unit. About the Unit : Newly opening February 2026 Provides inpatient-level care with ED-style charting and fast-paced workflows Collaborative, team-oriented culture focused on excellence and patient-centered service The MUR plays a vital role in supporting both clinical staff and patient families. Responsibilities Include : Greeting and assisting patients, visitors, and team members with professionalism and warmth Managing unit communication answering phones, relaying messages, and coordinating patient flow Supporting unit leadership with administrative tasks, record keeping, and regulatory readiness Partnering with nursing staff to ensure patients are accurately assigned and admitted Contributing to a positive, efficient, and patient-centered environment Qualifications : High school diploma or GED required Previous customer service experience required (healthcare or hospitality setting preferred) Strong interpersonal, communication, and multitasking skills Professional, dependable, and comfortable in a fast-paced hospital environment Why Join Novant Health : Be part of a new, state-of-the-art unit from day one Work with a supportive, multidisciplinary team that values collaboration Access to career development and advancement across the Novant Health system Join an organization recognized for delivering remarkable patient care and team member experience Make an impact from the front line of care where compassion meets coordination, and every interaction contributes to remarkable patient experiences.