Account Manager - Minneapolis, MN

Job Summary

Under the direction of the Operations Manager, the Account Manager is responsible for the daily janitorial oversight and management of one of our PREMIER clients located in Minneapolis. This role involves supervising and coordinating the activities of 14 onsite employees to ensure the consistent delivery of services related to cleaning, safety, and maintenance as outlined in the contractual scope of work. The Account Manager plays a key role in supporting the Company’s LEGS strategy and demonstrates an understanding of how their responsibilities align with it.

Shift :  Monday - Friday 8AM - 5PM (requires flexibility)

Pay : $65K + Bonus Opportunity

Key Responsibilities

• Training & Development
• Train and develop all associates in their respective job roles to ensure consistent and standardized cleaning procedures.
• Identify and mentor high-potential associates to support succession planning and develop future leaders.
• Safety Compliance
• Conduct regular safety training sessions and complete safety audits to maintain a safe work environment.
• Customer Satisfaction & Engagement
• Serve as the primary point of contact for customer concerns, ensuring consistent communication and high levels of customer satisfaction.
• Investigate customer complaints, conduct follow-up calls, document findings, and recommend solutions to the Operations Manager and team.
• Operations & Quality Control
• Assign daily tasks to associates and inspect completed work to ensure it meets or exceeds Marsden's quality standards.
• Conduct regular building inspections to ensure compliance with company and customer expectations.
• Employee Relations
• Address associate concerns and partner with the Operations Manager and HR as needed to resolve issues in a timely and fair manner.
• Account Management & Support
• Assist with the successful start-up of new accounts, including meeting with the customer and supporting the initial onboarding process.
• Verify employee attendance and performance through timekeeping systems and site visits.
• Resource & Supply Management
• Order necessary supplies and equipment for each site to maintain operational efficiency.
• Budget Awareness & Labor Management
• Understand and monitor the labor budget for each assigned building, reporting on variances due to vacancies or other changes.
• Assist with staffing decisions and budget management to ensure cost-effective operations.
• Policy Enforcement
• Enforce all company policies and procedures to maintain consistent standards across all locations.
• Work Schedule & Travel
• Flexibility to work varied hours as needed but core hours for the role are Monday-Friday 830am-5pm.
• Daily travel between accounts is required; occasional travel to other markets may be requested.

Skills and Qualifications

Education and Experience

Business Conduct

Note : This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time with or without notice.

EEO Statement

Marsden Services and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation’s may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 50 pounds.

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