Donor Engagement Manager

Donor Engagement Manager

For more than 100 years, Heart of West Michigan United Way has been dedicated to strengthening our local communities and driving lasting change. With a regional touch in Kent, Ottawa, and Allegan counties we're here, always listening and ready to respond. Working together with our neighbors, we're strengthening local resilience and advancing financial security, health, youth opportunity, and community resiliency to build a thriving community for all.

Are you excited about this Donor Engagement Manager job? Do you thrive on building authentic relationships and creating meaningful experiences for donors? Are you passionate about connecting people to a mission that matters and helping them turn their values into action? If this sounds like you, we'd love for you to apply for our Donor Engagement Manager position at Heart of West Michigan United Way!

Are you the Donor Engagement Manager we are looking for? As the engine of our individual donor pipeline, you'll focus on cultivating and stewarding relationships with mid-level, lapsed, and reactivated donors across Kent, Ottawa, and Allegan Counties. You'll manage donor journeys, execute targeted campaigns, and collaborate with teams to ensure donors experience personalized, impactful engagement. Reporting to the Director of Donor Development, you'll join our Resource Development team, a group of passionate professionals who work together to engage donors, corporate partners, and community members. The team collaborates across departments-including Marketing, Volunteer Center, and Community Impact-to create seamless donor experiences that lead to long-term community impact. This role is perfect for someone who enjoys meaningful conversations, loves building connections, and wants to make a difference in the community. You'll work on initiatives including, but not limited to :

• Managing a portfolio of mid-level, lapse, reactivated, and community donors across a multi-county region.
• Converting volunteers and event participants into donors.
• Executing annual giving and reactivation campaigns.
• Implementing structured stewardship calendars and donor experiences.
• Supporting digital engagement strategies and donor communications.
• Representing Heart of West Michigan United Way at community events and engagement opportunities throughout the multiple counties.

Schedule : This is a full-time, exempt position (35.7 hours / week) with a hybrid schedule requiring at least two days in the office. Core hours are Monday-Friday, 8 : 00 AM-5 : 30 PM, with occasional evenings and weekends for events and community engagement.

Some knowledge and skills required for the position are :

Compensation and Benefits : Salary Statement : The typical offer range for this role is from minimum to midpoint, with the midpoint representing the average pay for this in a market scope. Please note that this range represents the pay range for all positions in the job.