Manager, Renewals - AMER

Manager, Renewals - AMER

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works : we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

As a Manager, Renewals - AMER at GitLab, you'll lead a high-performing team responsible for driving customer retention and revenue growth across strategic market segments. You'll coach and develop your team to master our forecasting methodology, execute disciplined renewal processes, and deliver predictable business outcomes. Your focus will be on building a culture of accountability, mentoring individual contributors to excel, and partnering closely with sales, customer success, and leadership to ensure seamless renewals that keep our customers thriving on the GitLab platform. This is a unique opportunity to shape how we approach renewals at scale while developing strong leaders within your organization.

Some examples of our projects :

• Refining renewal forecasting processes to achieve greater accuracy and provide the business with predictable visibility into quarterly and annual revenue
• Building automated workflows and touchpoints in Salesforce that enable your team to manage large portfolios efficiently while maintaining personalized customer engagement

What You'll Do

What You'll Bring

About the Team

We are dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook.

United States Salary Range : $83,300 - $147,000 USD