Night Auditor/ Overnight Guest Service Agent
Job Description
First impressions are everything!
We are seeking a qualified, service-minded ambassador for the Overnight Guest Service / Night Auditor position.
Overnight Guest Service Agent / Night Auditor
What’s in it for you :
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing :
- Posting and balancing charges and settlements for room, restaurant and bar daily work; maintaining files, and running the computer system through nightly processing sequences to reset for the next day’s use in balancing applicable functions.
- Preparing and transmitting credit card deposits, and is able to verify accuracy of credit card transactions and batch reports.
- Will also process all city ledger work to accounting, as well as perform as a Front Desk Agent which represents the hotel to the guest throughout all stages of guests hotel experience including : reservations, check-in and check-out and any follow up communication.
- Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm greeting / farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Must be able to handle any security problems and is able to report any unusual occurrences, with the assistance of the security staff.
Qualifications
Your experience and skills include :
- Previous experience with Opera a plus or a comparable property management system (PMS).
- Must have experience working with computers, specifically Word, Excel and messaging.
- Must be able to multitask and have excellent attention to detail as well as organizational skills.
- Candidate should have a professional demeanor with an outgoing personality, be customer service oriented and committed to delivering Luxury Service.
- Must be able to work with little supervision. Required to be able provide self-direction for identifying and completing tasks.
- Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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